How do I place an order?
You can order by phone from 8:00am – 6:00pm or by email and online 24 hours a day, 7 days a week. You do not need to create an account to place an order.
Can I order by telephone?
Yes, you can order by telephone – just call us on 0121 828 4055. If it is outside of office hours please leave a message with your name and contact number and we will call you back as soon as possible.
Can I search for an item?
Simply type the details of the product you are looking for in the search bar which is located in the top right hand corner, Alternatively, you can browse by product category.
Is my personal information kept private and secure?
The information you share with us is secure, private and confidential. We will never pass your details on to any third-parties.
Which payment methods do you accept?
We accept all major Debit / Credit Cards and PayPal. All payments are made in a secure environment.
Are my credit card details secured?
We use the latest encryption methods. Your card details are only entered on our payment partners’ highly secure server.
How will I know that you received my order??
You will receive an email confirming your order. If you do not receive the email, please check your junk folder. If you still do not receive it, please contact us by telephone on 0121 828 4055
Can I add items to an existing order?
Can I cancel an order once it has been placed?
What is the returns procedure?
Customers may cancel orders that have already been processed and despatched by contacting us via email at
firstname.lastname@example.org The Customer must follow the process below to be entitled to a refund:
- The Customer must contact us via email at email@example.com prior to the return of any products. We will provide you with a returns number which needs to be quoted on all returned paperwork and a returns address.
- Returns must be made within 30 days of the original delivery date.
- Products must be returned in their original condition and in a condition which will enable them to be immediately fit for re-sale.
- Products must be returned adequately packed and despatched with delivery paid.
- The Customer must quote the Pipe Dream Furniture invoice number with the returned product.
- For products returned due to customer error or where there is no fault with the product, a handling charge of 25% will be applied.
- For products that have been made to a specific size or that are not stock items, no refunds can be given unfortunately
When and how will a refund be processed?
We will make all refunds to the card used for payment within 7 working days of receipt of the returned goods.
Can I change my delivery address after my order has been placed?
When can I expect my delivery and how much does delivery cost?
There are various delivery options available. We have several different delivery options as shown below:
2-3 Day Delivery £4.95
Next Day Guaranteed Delivery £9.95 (order before 2pm)*
*Next Day Delivery & 2-3 Day Delivery excludes bank holidays and weekends.
Delivery address must be UK mainland. For International Delivery please see the Delivery section of the website.
What do I do if there's something wrong with my delivery?
What if I have another question which is not answered above?
Who is Klarna?
Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.
How does Pay later in 30 days work?
Once your order is confirmed, you’ll receive an email with payment instructions within two days from Klarna. You’ll then have 30 days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card in Klarna.app or by logging into www.klarna.com/uk.
Am I eligible for Pay later in 30 days?
To use Pay later in 30 days you must be at least 18. Whilst this option is widely promoted, Pay later in 30 days is subject to your financial circumstances. When choosing Pay later in 30 days, our assessment will not affect your credit rating.
How can I increase my chances of being accepted for Pay later in 30 days?
Klarna is unique and offers Pay later in 30 days based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 30 days by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have had Pay later in 30 days before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.
Will a credit search take place against me?
Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Pipe Dream Fittings T/A Pipe Dream Furniture run credit searches against you that could impact your credit rating.
Why have I not been offered Pay later in 30 days?
Although Pay later in 30 days is widely promoted it is not always universally available. The Pay later in 30 days method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, the online store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.
What are my payment options with Klarna?
You can pay with debit or credit card immediately in the checkout or take advantage of our Pay later in 30 days payment option, where you can pay for the goods once you have received them via credit card or debit card. You can always monitor your outstanding payments in the Klarna app
What happens if I cancel or return my order?
As soon as Pipe Dream Fittings T/A Pipe Dream Furniture have accepted your cancellation/return, then Klarna will cancel the statement or refund your payment. The return will be reflected in the Klarna app immediately.
What happens if I don’t pay for my order?
Payment is due 30 days after the item is shipped. To help you pay on time, we’ll alert you two days before payment is due – you’ll receive a push notification from the Klarna app or email reminders to pay – and, if very late, we’ll also send you a text or letter, too. Your credit score will not be impacted by using Klarna’s ‘Pay later in 30 days’ products even if you have failed to pay on time.
I have been asked to go to the Klarna site. Is this correct?
If you have chosen to Pay later in 30 days, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card. You are always able to view payments instructions in the Klarna app.
What do I need to provide when I make a purchase?
If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It’s very important that you give us the correct details, as otherwise you will not receive the payment information.
Is my payment information safe?
Payment information is processed securely by Klarna. No card details are transferred to or held by Pipe Dream Fittings T/A Pipe Dream Furniture. All transactions take place via connections secured with the latest industry standard security protocols.
Can I pay before the due date?
You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email or in the Klarna app to pay for your order.
Have you received my payment?
If you pay by card, Pipe Dream Fittings T/A Pipe Dream Furniture will confirm your order right away. If paying by Pay later in 30 days, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in to the Klarna app or www.klarna.com/uk.
What happens to my statement, when I’ve returned the goods?
Once Pipe Dream Fittings T/A Pipe Dream Furniture has received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you by Klarna if you’ve made a partial return. With a full return, your statement will be closed. You are always able to monitor the status of your order in the Klarna app.
I’ve received a statement, but I’ve not yet received my goods.
You have 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please call Pipe Dream Fittings T/A Pipe Dream Furniture to check on delivery. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.
I have cancelled my order. How long will it take until I receive my refund?
As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.
I have asked for a refund. How will I be refunded?
If you have paid for your order with a card, the refund will be made back to the same card. If you have not paid the statement yet, then the refund will reduce the statement or cancel it completely.
I haven’t received an email with my statement/payment information.
If you do not have your statement number to hand you can log into the Klarna app or at www.klarna.com/uk, where you will find all of your orders and be able to make payments.
I still have questions regarding payment, how can I get in touch?
Visit Klarna app Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.