How do I place an order?

You can order by phone from 8:00am - 6:00pm or by email and online 24 hours a day, 7 days a week. You do not need to create an account to place an order.

Can I order by telephone?

Yes, you can order by telephone - just call us on 0121 828 4055 If it is outside of office hours please leave a message with your name and contact number and we will call you back as soon as possible.

Can I search for an item?

Simply type the details of the product you are looking for in the search bar which is located in the top right hand corner, Alternatively, you can browse by product category.

Is my personal information kept private and secure?

The information you share with us is secure, private and confidential. We will never pass your details on to any third-parties.

Which payment methods do you accept?

We accept all major Debit / Credit Cards and PayPal. All payments are made in a secure environment.

Are my credit card details secured?

We use the latest encryption methods. Your card details are only entered on our payment partners’ highly secure server.

How will I know that you received my order?

You will receive an email confirming your order. If you do not receive the email, please check your junk folder. If you still do not receive it, please contact us by telephone on 0121 828 4055.

Can I add items to an existing order?

If you wish to add products to an existing order, please call us on 0121 828 4055 and, if possible, we will be happy to combine the order.

Can I cancel an order once it has been placed?

If you wish to cancel an order, please call us immediately on 0121 828 4055. If the goods have not been dispatched, we will refund you the full invoice amount within 2 working days. If your order has already been despatched, please follow the returns procedure.

My item didn't arrive on time?

While we will endeavour to get you your item in the time scales indicated on the delivery methods e.g. Next Day Delivery, 2-3 Delivery, 3-5 Delivery. These are estimates and we are not liable for any refund on the carriage charge for delays outside of our control, such as but not limited to bad weather, traffic congestion, strikes or delays from the courier.

When and how will a refund be processed?

We will make all refunds to the card used for payment within 7 working days of receipt of the returned goods.

Can I change my delivery address after my order has been placed?

If you wish to change your delivery address after you place your order please call us on 0121 828 4055. If your order has not been despatched, we be happy to amend the delivery address.

When can I expect my delivery and how does delivery cost?

There are various delivery options available. We have several different delivery options as shown below:

2-3 Day Delivery £5.95

Next Day Guaranteed Delivery £11.95 (order before 2pm)*

Delivery days excludes bank holidays and weekends. Northern Ireland and some North Scotland address do not qualify for next day delivery - in these cases we will dispatch on the fastest service available to us.

Delivery address must be UK mainland. For International Delivery please see the Delivery section of the website.

What do I do if there's something wrong with my delivery?

All carriers are selected through stringent guidelines for service and quality control. If there is something wrong with your delivery, please call us 0121 828 4055.

What if I have another question which is not answered above?

Please call us on 0121 828 4055 or email us on sales@pipedreamfurniture.co.uk

What is the returns procedure?

The Customer must contact us via email at sales@pipedreamfurniture.co.uk prior to the return of any products. We will provide you with a returns address and a returns number, which needs to be quoted on all return paperwork.

Returns must be delivered back to us within 28 days of the original delivery date.

Products must be returned in their original condition and in a condition which will enable them to be immediately fit for re-sale.

Products must be returned adequately packed and despatched with delivery paid.

The Customer must quote the returns number with the returned product.

For products returned due to customer error or where there is no fault with the product a handling charge of 25% will be applied.

Custom items or for products that have been made to a specific size or that are not stock items, no refunds can be given.

For products that are being returned due to a packaging or quality issue we will replace the goods free of charge within an agreed time frame. If the Customer does not want the said replacements the standard options apply:

Custom items or for products that have been made to a specific size or that are not stock items, no refunds can be given.

For orders returned due to any of the stated reasons above will not have their original delivery charges refunded.

We cannot accept returns for powder coated items once they have been processed, as they are powder coated to order by a third party .

Klarna FAQ's

Who is Klarna?

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than 200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.

How does Pay later in 30 days work?

Once your order is confirmed, you'll receive an email with payment instructions within two days from Klarna. You'll then have 30 days to try on your order and only pay when you’re happy. Complete the payment online, at your convenience, with no extra cost. You can pay via credit or debit card in Klarna.app or by logging into www.klarna.com/uk.

Am I eligible for Pay later in 30 days?

To use Pay later in 30 days you must be at least 18. Whilst this option is widely promoted, Pay later in 30 days is subject to your financial circumstances. When choosing Pay later in 30 days, our assessment will not affect your credit rating.

How can I increase my chances of being accepted for Pay later in 30 days?

Klarna is unique and offers Pay later in 30 days based on a number of factors such as the order value, previous order history and item availability. If you are 18 or over, you can improve your chances of being offered Pay later in 30 days by ensuring you provide your full name and accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have had Pay later in 30 days before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

Will a credit search take place against me?

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders. Neither Klarna nor Pipe Dream Fittings T/A Pipe Dream Furniture run credit searches against you that could impact your credit rating.

Why have I not been offered Pay later in 30 days?

Although Pay later in 30 days is widely promoted it is not always universally available. The Pay later in 30 days method is automatically generated by algorithms that are dependent upon a number of factors including amount of order, the online store, previous order history and item availability. Alternatively, you are able to complete your order by paying by credit or debit card at the checkout.

What are my payment options with Klarna?

You can pay with debit or credit card immediately in the checkout or take advantage of our Pay later in 30 days payment option, where you can pay for the goods once you have received them via credit card or debit card. You can always monitor your outstanding payments in the Klarna app

What happens if I cancel or return my order?

As soon as Pipe Dream Fittings T/A Pipe Dream Furniture have accepted your cancellation/return, then Klarna will cancel the statement or refund your payment. The return will be reflected in the Klarna app immediately.

What happens if I don’t pay for my order?

Payment is due 30 days after the item is shipped. To help you pay on time, we'll alert you two days before payment is due – you'll receive a push notification from the Klarna app or email reminders to pay – and, if very late, we’ll also send you a text or letter, too. Your credit score will not be impacted by using Klarna’s ‘Pay later in 30 days’ products even if you have failed to pay on time.

I have been asked to go to the Klarna site. Is this correct?

If you have chosen to Pay later in 30 days, Klarna will send you an email with further details on how to pay. Your email will contain a link to Klarna where you can settle your payment with your credit or debit card. You are always able to view payments instructions in the Klarna app.

What do I need to provide when I make a purchase?

If you want to make a purchase with Klarna you need to provide your name, address and email address. For some orders you may need to provide your mobile number or date of birth, too. All information will be sent to your email address, including payment reminders and links to your online statements. It's very important that you give us the correct details, as otherwise you will not receive the payment information.

Is my payment information safe?

Payment information is processed securely by Klarna. No card details are transferred to or held by Pipe Dream Fittings T/A Pipe Dream Furniture. All transactions take place via connections secured with the latest industry standard security protocols.

Can I pay before the due date?

You can pay for your order at any point after you receive the email from Klarna with the details of your payment on. Just follow the instructions on this email or in the Klarna app to pay for your order.

Have you received my payment?

If you pay by card, Pipe Dream Fittings T/A Pipe Dream Furniture will confirm your order right away. If paying by Pay later in 30 days, Klarna will send you a payment confirmation to the email address that you have used for your order. If you have made a payment but not received the payment confirmation, you can always check the status of your order and payments by logging in to the Klarna app or www.klarna.com/uk.

What happens to my statement, when I've returned the goods?

Once Pipe Dream Fittings T/A Pipe Dream Furniture has received the return (partial or full) and you have received their confirmation of this, an updated statement will be sent to you by Klarna if you've made a partial return. With a full return, your statement will be closed. You are always able to monitor the status of your order in the Klarna app.

I've received a statement, but I've not yet received my goods.

You have 30 days to pay, so you don’t need to pay right away. If your due date is near and there is no sign of your goods, please call Pipe Dream Fittings T/A Pipe Dream Furniture to check on delivery. You can also contact Klarna’s Customer Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

I have cancelled my order. How long will it take until I receive my refund?

As soon as the store has registered your cancellation or your return, the refund will be processed within 5 business days.

I have asked for a refund. How will I be refunded?

If you have paid for your order with a card, the refund will be made back to the same card. If you have not paid the statement yet, then the refund will reduce the statement or cancel it completely.

I haven’t received an email with my statement/payment information.

If you do not have your statement number to hand you can log into the Klarna app or at www.klarna.com/uk, where you will find all of your orders and be able to make payments.

I still have questions regarding payment, how can I get in touch?

Visit Klarna app Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.